About
The business in short: the Yucaipa properties we work on, how a job gets scoped and priced in writing, and the kinds of work we say no to.
A plumber that tells you how to not need one
This is an emergency plumbing business working Yucaipa and the valley around it — Calimesa, Redlands, Mentone and Oak Glen. The work is burst pipes, blocked toilets and drains, sewer backups, water heaters and hidden leaks.
It is organized around a question this market actually asks and nobody answers: what to do when a plumber is not money you have. So the site explains how to stop the damage yourself for nothing, how to find out whether the problem is the water utility's or the city's rather than yours, and which jobs a homeowner may lawfully and safely do on their own home. Every one of those costs us work. That is the point of publishing them.
- No restoration or remediation work — we stop it, we do not dry it
- No payment plans or financing, and we will not pretend otherwise
- No gas appliance work beyond isolating a supply
- We will not cap a water heater relief valve, for anyone
While the work runsA plumber's work van and tools outside a house on a residential street
Four steps, no surprises
Stopping the damage is free, and we will talk you through it whether or not you book anything.
Ring, and stop the water first
Before anything else and before any money changes hands. The main shut-off, the lowest cold tap, and the electricity if water has reached it. That conversation is free whether or not you book anything.
We work out whose problem it is
Street side of the meter is the water utility's, free. A blockage in the public sewer is the city's. Both get eliminated before anybody quotes you for private work.
Then what you could do yourself
If it is a trap, a flapper or a supply line, we will say so and tell you what to buy. If it needs a permit or it is on the gas side, we will say that too, and mean it.
And only then, what it costs
The call-out and the hourly separately, with standard hours offered wherever it is safe to wait. The permanent repair quoted apart from the emergency one, because they are different jobs.
Five things worth asking, including of us
The first two can mean you owe nobody anything.
Have you told me how to stop it?
Before anything is quoted. A business that will not talk you through the free part on the phone is charging you for its own arrival time.
Is this actually mine to pay for?
Street side of the meter, or the public sewer, and the answer is no. Ask it before a van is dispatched rather than after.
Could I do this myself?
Sometimes yes, and a plumber willing to say which jobs those are is giving up work to tell you. That is the answer worth weighing.
What is the call-out, separately from the hourly?
Two numbers, not one. A single figure quoted on the phone is a minimum or a guess, and which it is matters by the time the invoice arrives.
What is your C-36 number?
Free to check, under a minute, against the board's own register. The cheapest piece of diligence available to anybody weighing up a quote.
Want a figure on it?
The rate before we travel, and a fixed figure in writing before any work starts.